Contact

Last updated: 2026-10-31

PetMagi is an independent product made by TanLabs Studio. We are a small team and answer every email ourselves.

Email: [email protected]

We usually reply within 1–2 business days. For a problem with an order, please include the email you used at checkout and, if you have it, your order link or job ID, so we can find it quickly.

Common requests

• Refund or re-generation: see the [Refund Policy](/refund/) – email us within 14 days.
• Delete my photo or data: uploaded photos are deleted automatically after 7 days; email us to delete them sooner. See the [Privacy Policy](/privacy/).
• Report content or a misuse: see our [Acceptable Use Policy](/aup/) and email us with the link.
• Prices: see [Pricing](/pricing/).

Payments are processed by our Merchant of Record, Waffo Pancake (or Creem), which appears on your card statement and handles payment security, sales tax and VAT.